HM101 - Introduction to Hospitality

This course takes a management perspective in introducing students to the organization and structure of hotels, restaurants, food service operations, clubs, cruise ships, convention bureaus, conference centers and casino hotels.  Other topics include: business ethics, franchising, management contracts, and areas of management responsibility such as human resources, marketing and sales, and advertising.

Credits: 3

HM103 - World Travel Geography and Cultural Awareness

From high level business negotiations to casual conversations among friends, every interpersonal interaction is shaped by cultural norms and expectations. Seldom is this more clearly brought to light than in encounters between people from different cultural backgrounds, when dissimilar communication practices may lead to frustration and misunderstanding. This thought-provoking class will present a new framework for understanding the impact of culture on communication and to help students build intercultural communication and awareness competence. With illustrative examples from around the globe, frequent hands-on experiences of different cultures, this class will show that verbal and non-verbal communication involves much more than transmitting a particular message – it also reflects each participant’s self-image group identification and values, and privacy and relational needs. The class will learn to move effectively and appropriately though a wide range of transcultural situations by combining culture-specific knowledge with mindful listening and communication skills.

Credits: 3

HM205 - Principles of Hotel & Resort Service & Management

This course focuses on the flow of business through a hotel, from the reservations process to check-out and settlement. The course will highlight the different departments that are within a hotel, while explaining the proper management techniques and service that must be rendered to guests.

Credits: 3

 HM207 - Leadership and Management in Hospitality

Students will learn how to improve their leadership abilities and develop an understanding of high performance teams and employee empowerment. New information will provide students with an understanding of diversity and cultural change. Practical information prepares them to put management tools into action to enhance service and boost business. Principles and mechanics of effective written and oral communication, active listening skills and human relations are developed.

Credits: 3

HM210 - Hospitality Sales and Marketing

This course is designed to provide students with a solid background in hospitality sales, advertising, and marketing. The textbook’s main focus is on practical sales techniques for selling to targeted markets.

Credits: 3

HM212 - Human Resources Management in Hospitality

This course presents a systematic approach to human resources management in the hospitality industry. Student will analyze contemporary issues and practices, as well as employment laws that have an impact on the way people are managed.

Credits: 3

HM220 - Event Planning in Action

This course is designed to equip the student with the skills necessary to market, plan, and implement meetings and events. Site selection, program planning, logistics, material development, transportation, and food and beverage service, and lodging will be considered.

Credits: 3

HM221 - Current Trends in Hospitality and Tourism Management Research

This research based course will analyze current trends in the Hospitality and Tourism industry locally, domestically, and internationally. Each semester a topic, case study, or problem will be submitted to students. In collaboration with faculty members, students, as a team, will develop a hypothesis, conduct primary and secondary research, analyze and interpret research, and report their findings.

Credits: 3